Author Topic: HOW TO POST A BUG (format to report a bug included)  (Read 2570 times)

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Offline Dean

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HOW TO POST A BUG (format to report a bug included)
« on: November 02, 2009, 06:24:56 pm »
The following will inform you of the best ways of reporting a bug, and the rules of which you should follow when doing so.



Format to use when reporting a bug:

Code: [Select]
[b]Name:[/b]
[b]Importance of the bug (low/medium/high):[/b]
[b]Explanation of the bug:[/b]
[b]Where is the bug (for example /help; PD commands)?[/b]
[b]Additional notes & screenshots (not mandatory - for better understanding):[/b]



INCLUDE LOTS OF INFORMATION
Redgie cannot act on a bug report if you do not include as much information as you can. Here are some of the main areas that he will need information regarding:
  • The area of the server it affects.
  • Possible causes.
  • Description of bug occurances.
  • Possible solutions.
  • Appropriate screenshots of the bug in occurance.
  • Appropriate thread title.

With this information, he will be able to act and fix your bug reports as quickly and effectively as possible.

SEARCH FUNCTION
Please consider using the search function of this board to check if the bug has already been posted, to avoid spam.

KEEP YOUR REPORT UPDATED
In the case that your reported bug begins to affect a larger or different portion of the server, and requires attention, please do not hesitate to update the thread, informing Redgie of its progress.

BUMPING AND DOUBLE POSTING
Please refrain from bumping your bug report, but particularly double posting in it. Remain patient, and the issue will be resolved as soon as possible.

ONE BUG PER REPORT
Please also refrain from posting more than one bug, or issue, within one thread. Having multiple threads covering the individual bugs ensures that Redgie will remain attentive of them, and will be able to resolve them quicker. Posting multiple bugs within a thread also conducts difficulty in that we are unable to move it to the 'Fixed' board, if one has been dealt with, while the others haven't.

READ ALL THE STICKIES
The stickies present on this board all inform you of different particular, useful information, so please consider reading them all for the sake of preventing error or inappropriately posted reports.

IMAGE LINKS ONLY
If you wish to include the appropriate screenshots or images of this bug in occurance, please post the links ONLY. It'll be much easier to read the report without the thread being cluttered with giant images.

DO NOT DELETE YOUR REPORTS
Unless otherwise stated, please do not delete your bug reports, regardless of whether they've been solved or not. This ensures that different players will not post a second report of the issue, resulting in less spam. The information in the report can also be used for future reference.



Thank you for taking the time to read this, we are extreemly appreciatative of you reporting these issues.
« Last Edit: February 26, 2012, 11:14:45 am by Clark »
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